Tidal was recommended to the City of Vancouver. The whole experience went very well, there was excellent communication everyone was very responsive and able to deliver great results under very, very tight timelines. When it came to the technology Tidal made some great recommendations. They have a strong understanding of web strategy and social media.
Vedran Djordjevic
City of Vancouver,
Corporate Communications
United Way & Success By 6
United Way & Success by 6
Project Type: Website and Intranet
Challenge
United Way is the largest independent funder of the voluntary sector and social services in Canada. United Way approached Tidal to build a branded social media platform with Facebook functionality to help create a strong, loyal online community and to provide and share resources to save coordinators time and money.
Goals & Objectives
- Enable the sharing of efforts and ideas - coordinators were located all over British Columbia, it was hard for coordinators to work together, collaborate and share resources.
- To provide a central online resource - previously coordinators felt that they had poor access to resources, information and training. Most materials were paper based.
- Security - information had to be 100% secure.
- Easy to update - content would be provided by members of the community. All updates would implemented by non-technical individuals.
Results
- 97.5% engagement - since the launch almost every coordinator around the province has logged into the site, created a profile and engaged in a meaningful manner (posted an event, written a community story).
- Easy to use - over 94% of users found the community very easy to use, navigate and interact with.